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Facts

What cap sizes do you offer?

Petite: 20"–21.25"
Average/Standard: 21.5"–22.5"
Large: 22.75"–23.5"+​

Each brand fits slightly differently:

Belle Tress → Icons fit petites best; Lux Collection fits slighly bigger due to stretch


Raquel Welch → true-to-size
Jon Renau → petite, standard, and large sizes
TressAllure → true-to-size to roomy

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If you’re unsure which brand will fit you best, I’m always happy to help!

🔗 Click here to measure your head size

How do I wash my wig?

Always wash your wig in cool or cold water — never hot. Heat can damage synthetic fibers and change the style.

Here’s the easiest way to wash it:

  1. Fill a sink or bowl with cool water.

  2. Add a small amount of synthetic-safe shampoo.

  3. Gently place the wig in the water and let it soak for 5 minutes.

  4. Swish lightly — don’t scrub or twist.

  5. Rinse with cool water until clean.

  6. Apply a synthetic conditioner if desired, then rinse again.

  7. Place the wig on a wig stand to air-dry completely.

  8. Do not brush, blow-dry, or use heat while it’s wet.

👉 Washing every 6–10 wears keeps your wig looking fresh and lasting longer.

Can I Exchange for Another Color?

Yes — you can switch to another color, but it is processed as a return for store credit. Once your return is approved, you’ll receive a store credit gift card to use toward the new shade you want.

A 10% restocking fee applies to all returns and exchanges.

To be eligible, the wig must be in brand-new condition:

  • Lace uncut

  • Zig-zag part intact

  • No makeup, product, or smells

  • Tags attached

  • Original packaging included

What is your return Policy?

We accept returns within 14 days of delivery as long as the wig is in brand-new condition:

  • Lace uncut

  • Zig-zag part intact

  • No makeup, product, or smells

  • Tags attached

  • Not washed, brushed, or styled

  • All gifts/samples included

  • Original or similar protective packaging

Eligible returns receive store credit only (no refunds).
A 10% restocking fee applies.
Return shipping is the customer’s responsibility.

Final Sale: Clearance/Holly Deals, discontinued colors, accessories, wig care, and any item marked Final Sale cannot be returned.

👉 Click here to start a return

Not sure what color to pick?

Choosing the right color can feel overwhelming, and we’re always here to help so you don’t have to deal with returning it later.

Send me a message with:

  • A photo of your natural hair in natural lighting

  • Any colors you love (or ones you want to avoid)

  • The style you’re considering

I’ll help you match your shade and recommend the most natural options for your skin tone and preferences.

👉 Click here for free color-matching help

Why Does the Color Look Different in Photos?

Wig colors can look slightly different depending on lighting, camera settings, and your screen brightness.


Outdoor light, indoor light, and softbox lighting all show color differently — even the same wig can look warmer or cooler based on the environment.

I always recommend looking at multiple photos and videos, especially ones taken in natural lighting. And if you’re unsure, message me — I’m happy to help color match so you get the perfect shade the first time.

Where do we ship?

🇺🇸 United States – all states and territories
🇨🇦 Canada
🇬🇧 United Kingdom
🇦🇺 Australia

International customers are responsible for any customs, VAT, or import fees charged by their country at delivery.
Shipping times vary based on destination and carrier.

👉 Click here for full shipping details

What is Density?

Wig density describes how much hair is on the wig — basically how thick or full the wig looks.

It doesn’t refer to the length or style, just how much hair is sewn into the cap.

  • Light Density: very natural, low volume, “realistic scalp” look

  • Medium Density: natural fullness with a little body (most wigs you sell)

  • High Density: fuller, thicker, more volume and glam

Density helps customers choose whether they want a light, natural everyday look or a fuller, more voluminous style.

What Does Pre-Order Mean?

A pre-order means the wig is not currently in my hands yet, but you are reserving it before it sells out.

Here’s how it works:

  • If the wig is in stock at the manufacturer’s warehouse, it will ship out to me in about 5 days, and then I send it straight to you.

  • If it is not in stock, the product page will show the estimated restock date the manufacturer provided.

  • Pre-ordering is a great way to secure the wig you want, especially during sales or busy seasons, so you don’t miss out once it arrives.

Pre-orders cannot be canceled.

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