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📦 Holly Wigs Boutique Shipping Policy

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At Holly Wigs Boutique, we strive to ensure your order is processed quickly, carefully packaged, and delivered to you in perfect condition. This policy outlines how and when you will receive the products you purchase from our store.

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Order Processing Time

• Orders are typically processed within 1-3 business days after payment is received. 

• Processing times may vary during sales, holiday seasons, or due to high order volumes.

• If there is any unexpected delay in fulfilling your order, we will notify you via email.

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Shipping Methods & Timeframes

We offer multiple shipping options at checkout. Estimated delivery times begin once your order has been processed and shipped:

• Standard Shipping (U.S.): 3–10 business days 

• International Shipping: 7–21 business days (varies by destination and customs)

Pre-orders are estimated based on the manufacturer’s schedule and may occasionally change due to production or shipping delays beyond my control. If any updates occur, you’ll be notified by email right away.

Delivery times are estimates and can be affected by factors such as weather, carrier delays, or customs clearance.

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Tracking Your Order

• Once your order has shipped, you will receive an email with your tracking number and a link to follow your package.

• Tracking information may take up to 24 hours to update after shipment.

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Shipping Rates

• Shipping rates are calculated at checkout based on weight, destination, and chosen shipping method.

• From time to time, we may offer free shipping promotions—these will be clearly stated on our website and social media channels.

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International Orders

• Customs, Duties & Taxes: All international orders may be subject to customs duties, VAT, and import fees, which are the responsibility of the customer. These charges are determined by your country’s customs office and must be paid before delivery.

• Currency Conversions: All prices on our site are listed in U.S. Dollars (USD). Final charges to your payment method may vary slightly based on exchange rates at the time of purchase.

• Delivery Delays: Customs inspections may extend delivery times. Unfortunately, we cannot guarantee shipping speed once an order is in your country’s customs system.

• Refusal of Packages: If you refuse delivery due to customs or tax charges, the package may be returned to us. Return shipping costs and any associated fees will be deducted from your refund.

• International Returns: Due to sanitary and import restrictions, international wig orders are final sale and cannot be returned or exchanged.

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Fulfillment Notes

• All wigs are inspected and securely packaged before shipping to ensure they arrive in excellent condition.

• Orders with multiple items may ship in separate packages depending on stock availability.

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Contact Us

If you have questions about your order or need assistance with shipping, please contact our customer service team:
📧 Holly@Hollywigs.com

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