Return Policy

Refunds & Store Credit

• All refunds are issued as store credit/gift card only.

• Payment processing fees, shipping fees, and insurance fees are non-refundable.

• Store credit never expires and can be used toward any future purchase.

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Final Sale Items (No Exceptions)

The following cannot be returned or exchanged:

• Clearance / Holly Deals

• Discontinued colors

• Shampoo, conditioner & wig care products

• Wig grips

• Accessories

• Items marked FINAL SALE

• Black Friday sales

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Color Changes

If you would like to switch to a different color:

• Store credit is issued once the original item is returned and passes inspection.

• Because the wig has been tried on, it cannot be exchanged at the same value.

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Pre-Orders

• Pre-orders cannot be canceled after submission.

• Once delivered, they may be returned for store credit if compliant with the return policy.

• If a manufacturer cannot fulfill your pre-order, a full store credit is issued.

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Return Eligibility

Items must meet all requirements:

• Return request submitted within 14 days.

• Wig is in factory-fresh condition:

  • Tags attached

  • Lace & zig-zag part intact

  • Not combed, brushed, shaken out, or restyled

  • Free from odors, buildup, or damage

• Returned in the original or similar protective box.

• Sent back in the same condition and packaging as delivered.

• All included gifts or samples must be returned.

Items failing inspection may incur a higher restocking fee or be denied.

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Restocking Fee

• Standard restocking fee: 10%

• Up to 15%+ if return requirements aren’t met.

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Return Shipping

• Customer pays all return shipping.

• Holly Wigs Boutique is not responsible for lost or damaged return packages.

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Defective Items

Contact Holly@HollyWigs.com within 5 days if you believe your item is defective.

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Holly Wigs Boutique reserves the right to update or modify policies at any time.