Return Policy

Return Policy

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At Holly Wigs Boutique, we want you to feel confident and beautiful with every purchase. While we do not offer refunds, we are happy to provide store credit for eligible returns, subject to the following terms:

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Eligible Products Must:

• Be in original factory condition: unaltered, unworn, and undamaged

• Have the original zigzag part intact (no brushing, combing, or parting)

• Not be shaken, styled, or handled in a way that alters the original presentation

• Contain no odor, product buildup, or signs of wear

• Include all original tags and packaging

We include a wig hygiene cap in every wig shipment for try-on purposes. Please use it when trying your wig on to maintain return eligibility. If you return the wig, you may keep the cap as a gift from us.

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Ineligible Products Include:

• Wigs that have been worn, brushed, combed, restyled, shaken out, or altered in any way

• Items with missing zigzag parting or signs of wear (odor, styling product, etc.)

• Damaged or missing packaging

• Clearance items and final sale items are not eligible for return.

• Wigs that have been worn, cut, washed, styled, or altered in any way will not be accepted.

• Hair care products 

Any ineligible items returned to us will be sent back at your expense.

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How to Return

1. Repackage the unused, unworn item(s) in original packaging

2. Email Holly@hollywigs.com to begin your return

3. Return must be shipped back within 15 days of the delivery date

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Refunds & Return Shipping

• Restocking fee of 10-% based on condition 

• Refunds processed within 3–5 business days of receiving your return

• Store Credit only​​

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Questions? Email us at Holly@hollywigs.com— we’re happy to help!